Do you need help?
Use the navigation links to the left or review the information below:
Are you having trouble with your IT equipment and don't know what to do? Here are some helpful suggestions:
- Check to see that all cables are plugged in securely
- Check to see that your computer is turned on
- Reboot. Many of the problems you might have with your computer can be resolved just by re-booting!
For personal computers, try the following:
- Apply critical Windows Updates
- Install tools to check for spyware or malware
- Protect your computer with an anti-virus product
- Students with laptop problems may bring them to GCB 120 for simple diagnosis and minor issue resolutions
For BYUH computers:
- Call our Helpdesk at 808-675-3921
- Or contact your CSR directly (Their number is on the silver tag on your computer)
- Submit an online request for help including your phone number, office location along with a detailed description of the problem.