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Office of Information Technology

Help Ticket

Use the links below to request assistance with an Office of IT service.

Select the category for your issue which will assign the correct team to help you.

  • PASSWORD - I cannot login to BYUH systems (DUO, Email, Workday, etc.)
  • ACCESS - I CAN log in, I can't see what I need (Canvas, Workday, Peoplesoft, etc.)
  • AV Equipment - I'm having trouble with university AV equipment
  • Computer - I need help with a university office computer, printer, or software
  • Lab - I need help with a TVA, Hale, Computer Lab, or Kiosk computer/printer/software
  • Network - I can't connect to the network
  • Phone - I need help with a university or PCC office phone
  • IPTV - Report a problem with the TV signal or I need help with my Set Top Box
  • Web - Request assistance with a BYUH website

Selecting an incorrect category will delay our response time

Hours of operation
Phone: (808) 675-3211

Email: help@byuh.edu

Location: JFS 148
(Enter from the BACK of the library)

Walk-in Hours
Monday - Friday
8:00 am-5:00 pm

Phone Assistance Hours
Monday - Saturday
7:00 am-9:00 pm
(Including holidays)

For after-hours emergencies, please call Security at (808) 675-3911
Client Service Representative