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IT Infrastructure (ITI)

ITI Telephone Services

ITI Telephone Services supports telephone headsets, connections, and fax capabilities to the university and the Polynesian Cultural Center. We also support the UCCX (Cisco Unified Contact Center Express) system for the BYUH Call Center/Operators as well as PCC Reservations.

Please report any phone, voicemail and fax issues to the Call Center at 808-675-3921 or email help@byuh.edu. A ticket will be dispatched to the ITI Telephone Services.

Instructions: Make sure you have Adobe Reader installed.

Faculty/Staff Employees - Setup Voicemail
BYUH-Generics - Setup voicemail
Faculty/Staff Voicemail System
BYUH–Generic (Student Employee, Receptionist) - Voicemail System
Dialing Patterns - Dial long-distance, fax, new patterns
Update Speed Dial
7961 Video Tutorial - Features: Forward calls, Conference, Pickup calls etc.
7970 Video Tutorial
7911 Video Tutorial
8800 Video Tutorial
Sample email sent to each user
Stratafax Solution (fax over IP)
Cisco Unity Connection - faculty/staff mailboxes
Cisco Unity Connection - generic mailboxes
Download IP Phone Customization.pdf file