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IT Infrastructure (ITI)

ITI Telephone Services

Welcome to the ITI Telephone Services web site.

The ITI Telephone Services provides telephone headsets, connections, and fax capabilities to the university and the Polynesian Cultural Center. We also support UCCX (Cisco Unified Contact Center Express) for the BYUH Call Center/Operators, the PCC Reservation and we support the Zoom web conferencing.

Please report any phone, voicemail and fax issues to the Call Center at 808-675-3921 or email A ticket will be dispatched to the ITI Telephone Services.

Instructions: Make sure you already installed Adobe Reader

Cisco Unity Connection Migration Announcement (11/27/2019):The ITI department will be moving away from Office 365 Unified Messaging to Cisco Unity Connection for voicemail.

Faculty/Staff Employees - Setup Voicemail
BYUH-Generics - Setup voicemail
Faculty/Staff Voicemail System
BYUH–Generic (Student Employee, Receptionist) - Voicemail System
Dialing Patterns - Dial long-distance, fax, new patterns
Update Speed Dial
7961 Video Tutorial - Features: Forward calls, Conference, Pickup calls etc.
7970 Video Tutorial
7911 Video Tutorial
8800 Video Tutorial
Sample email sent to each user
Stratafax Solution (fax over IP)
Cisco Unity Connection - faculty/staff mailboxes
Cisco Unity Connection - generic mailboxes