Campus Fax System (Stratafax) Upgrade — Wednesday, Aug. 12
ITI will be upgrading the campus fax platform (Stratafax/etherFAX) to a new version the morning of Wednesday, Aug. 12. This upgrade has been approved by ITI leadership and affects all 56 campus fax numbers and 59 fax users, including departments that use the fax portal directly (e.g., Health Center, Admissions etc).
What's changing
New portal login URL: https://fax.stratafax.net (replaces the current portal address — please update any bookmarks)
New outbound fax email domain: Fax#@fax.stratafax.net (replaces Fax#@fax.stratafax.com)
Record retention change: Faxes will now be purged after 90 days instead of 365 days. If you need to keep older faxes, please download/archive them before Aug. 12.
Migration window: The migration will take place from approximately 3:00 am to 8:00 am HST on Wednesday, Aug. 12. The fax system may be briefly unavailable during this early-morning window. Normal service will resume by 8:00 am HST.
What you need to do
If you access fax through the portal, update your bookmark to https://fax.stratafax.net once the upgrade is complete. If you archive faxes for recording purposes, do so before Aug. 12 under the new 90-day purge policy. A user guide is available at the new portal address.
If you have questions or run into issues after the migration, please contact BYUH call center (808) 675-3921 or ext.53921, or email help@byuh.edu