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IT Infrastructure (ITI)

IP Telephones

Internet Protocol (IP) Phones

Helpful links:
IP Phone Tutorial (requires Flash plugin)

IP Phone Installation
Telephone Services has been replacing the older analog phones with new IP Phones and will continue to rollout the IP Phones to the remaining areas, with the exception of the lines at the Polynesian Cultural Center. The new phones utilize network cables instead of telephone cables. This allows for easier installation and relocation.

Phone Numbers Will Change
The new IP Phones being installed will have a 675 prefix followed by the same extension numbers in the 675-3000 to 675-4999 range. On campus calling will still use a four digit extension. For example, if your phone number is 675-3123, your extension will be 3123. Those who have 293-6XXX will have a new number within the new numbering scheme.As much as possible, we will try to maintain the same four digit suffix. If your current phone number is 293-3123, your new phone number should be 675-3123. During the transition period, some of you will have both analog and IP Phones on your desk. The termination and removal of existing analog phone sets has been slated for December 1, 2007 or sooner upon your request. We would like to give you ample time to inform your contacts of the change. Once you are comfortable that all your contacts have been updated, call 3921 to have your old phone removed. Once the change is complete, all calls to 293-3XXX will be answered and properly forwarded by the operators.Fax lines will also change. 293-XXXX fax numbers will be forwarded to 675-XXXX numbers.Long Distance Fees are still applicable. Because the IP Phone system will still connect to a Public Switched Telephone Network after leaving campus, long distance calls made from your office phone will still incur a toll fee.

Printing Discounts Offered
As a courtesy, Print Services will be printing employee business cards and department letterhead at a 25% discount from September 1st to October 31st, 2007. New envelopes will not be subject to the discount.

CES first began investigating the use of IP Phones in 1999. Since then, LDSBC, BYU-Provo, and BYU-Idaho have all implemented IP phones on their campuses. BYU-Hawaii installed their first pilot IP phones in 2003. Initially, all schools experienced challenges with the equipment and network. However over the years, enhancements to IP phone hardware and networks have been made. These improvements currently allow for stable and clear connections.

Cost: Much of the current telephone infrastructure has been in place for 20+ years which ITI was faced with replacing. On average, it costs about $300 for a cable pull, depending on the length and number of lines pulled at once. BYU-Hawaii will eliminate this cost by using one cable run for both voice and data to the desktop.Operating costs will also be reduced. Because an IP Phone exchange is based on software rather than hardware, it is easier to alter and maintain the phone numbers and user assignments. Converging data and voice technology allows support personnel to also converge requiring fewer employees, improving productivity and service delivery.
Simplified Infrastructure: With telephone and network services sharing the same cabling, conduits and manholes will eventually have more available space allowing for more growth.
Flexibility: An IP phone is not tied to a geographical location. If your department moves offices, you can easily move your phone by plugging it into a pre-existing network line in your new office. However if you change departments, you may need to relinquish your phone and number to the employee replacing you.In special situations where need, cost, and practicality have been carefully evaluated, an employee may have an office phone anywhere in the world where high-speed internet access is available. A "soft phone" may be used through a computer with an internet connection that will allow a user to make and receive office calls while temporarily away on a trip.
Features: Several new features are listed below. Call forwarding, Speed Dial, and the Personal Address Book are all configured via a web link. Your login information will be given when the phone is installed.The new IP phones can access a corporate phone directory, allowing users to find the most up-to-date telephone numbers right on their phones. Users will be able to store a Personal Address Book and Fast Dial list, either using a Web interface or through manually entering information on the IP phone set. The speakerphones can be used in emergencies as a Public Address system.

Call ForwardingCustomizable Ring TonesMute
Call History/LogsDay/Date/Time DisplayPlaced Calls
Call ParkHands FreeReceived Calls
Call Pick-upHoldRedial
Call TransferHold in QueueSettings Key
Caller IDMessages KeyCall Waiting
Corporate Phone DirectoryMissed Calls
Custom Speed DialingMulti-party Conferencing Calling

If you have any questions please feel free to contact us at 808-675-3921 or

Download IP Phone Customization.pdf file