How to log onto the phone, Bridge Operator Communications (BOC), & the Agent desktop
- Before you login, make sure your headset is connected to the phone
- Press the Services button on the phone and then Select Extension Mobility.
- Enter (your) agent # as the UserID and 2465 as the PIN. Submit that information.
- Click on the Agent icon found on the desktop.
- Enter your agent # again as the ID and your 5-digit extension number as the Password and Extension.
- The window below should pop up. Click on Ready. You are now ready to take calls.
- Click on the BOC icon found on the desktop.
- Click on the General Console tab. Make sure Your Extension # is correct and then Launch.
- If when you click on the BOC icon, it takes you straight to the main window, click on Settings and then Main Settings. Then follow step 2.