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IT Operations (ITO)

Protect Your Computer

As a theft deterrent, all BYU Hawaii Students and Employees may download and install for free, FrontDoorSoftware.

To protect your computer system from threats, we recommend that you always have one and ONLY ONE anti-virus installed. Running multiple anti-virus products will cause poor performance of your computer.

Suggested Software

Program Cost Protection Website
Sophos free Home use antivirus
AVG free protects against computer virus
CCleaner free removes unnecessary registry entries, temporary files
Combofix free removes non-virus malicious software
Frontdoor free remote lockdown, send message to stolen device
MalwareBytes free removes non-virus malicious software
SUPERAntiSpyware free removes spyware

Sophos Cloud Endpoint Protection available to BYUH Users

To download the software for home use, go to to create a personal account using your BYUH email address. If you have any questions, please contact Client Services at 808-675-3686.

How do I know if my computer has a threat?
Your computer is running slower than usualYou receive errors in your internet browser when on the internet

How do threats get on my computer?
Opening unsafe emailsVisiting unsafe websites on the internetDownloading free software or illegal content (such as videos, music, software) from files sharing and BitTorrent websites

What do I need to do to prevent these threats?
Install an antivirus softwareKeep your antivirus and spyware/malware removal tools up to dateDo weekly scans

Top 10 - Internet Threats

Beware of the following while on the internet:

1. Facebook messages from friends telling you to sign up at a specific product to earn money. These are usually hackers who have broke into friends accounts and put the information in there to steal information from their friends. Facebook now also offers their users the ability to run applications. Be cautious when running these applications as they may contain viruses.

2. Pop-ups saying that you have won a vacation (or received anything for free). These are attempts to get your personal information. Do not give it out.

3. LimeWire - It is full of viruses and is against the Honor Code

4. P2P Programs - While these can be used for legal downloads, they seldom are (this includes BitTorrent, uTorrent, LimeWire, eMule, BearShare, etc.)

5. Pornographic material is full of viruses. Images do not have to contain nudity to be considered pornographic. These images can be anything that causes the mind to think inappropriately about another person’s body.

6. Places where you can watch movies online for free (especially newly, unreleased movies).

7. Do not post private, personal information any place in public (including Facebook and in chat rooms). This includes but is not limited to address, phone number, credit card information, debit card number, etc).

8. Do not open any spam emails. If you do not know who an email is from, be very cautious. It may contain spyware.

9. Use a web filter such as K-9 to keep you from going to unwanted websites. Also be sure to have an UP TO DATE Antivirus program that you have enabled. It does no good if these programs are not running.

10. Avoid Phishing - Phishing sites are sites that are made to mimic a trustworthy site to obtain personal information such as passwords, addresses, etc.

Hours of Operation
Helpdesk Hours:
Monday to Friday
8 am - 5 pm

Operator Hours:
Monday to Saturday
7 am - 9 pm
Closed on Sundays

Note: Campus Safety & Security handles all calls after hours and on Sundays.