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Office of Information Technology

Report an Incident

Information security incidents are part of our current environment and can happen to anyone. If you believe an incident has or may have occurred.

DON'T TRY TO SOLVE IT ON YOUR OWN!

  1. To report a suspicious email, please forward it as an attachment to phishing@byuh.edu or ulua@byuh.edu for review.
  2. In the case of emergencies, please contact BYUH IT Security at (808) 675-4524 or oitsecurity@byuh.edu
  3. Please cooperate with any investigation that may follow.

SECURITY INCIDENT FAQS

  • Your situation would be classified as an emergency if your account has been compromised, possibly by replying to a phishing email or giving out personal information like your password.

    • Your contacts are receiving emails that you did not send.
    • Changes have been made to account that you did not make.
    • A pop-up window instructs you to call a number for ‘help’ or to update your software.
    • Changes appear to your class schedule, personal information or financial aid that you did not initiate.
    • Unwanted browser toolbars appear, or web searches are redirected.
    • Friends receive social media invitations you didn’t send.
    • Your password doesn’t work.
    • Unfamiliar software is installed unexpectedly.

    Note: This list is not all inclusive

  • In any incidents of physical threats or theft of equipment, report the incident to the local police.

    If the incident involves a university device or a personal device storing sensitive university information, then notify your schools local service desk as well.