Physical Phone Eligibility Criteria
To ensure the efficient allocation of physical phones at BYU–Hawaii, devices will only be provided under the following circumstances:
1. VIP Request
Physical phones may be assigned to individuals in executive roles or those directly supporting executive functions. This includes:
- Members of the President's Council
- Administrative assistants supporting the President’s Council
2. Americans with Disabilities Act (ADA) Compliance
Individuals requiring accommodations under the ADA may be assigned a physical phone if it is necessary to support their work-related accessibility needs.
3. Common Area Phones
Physical phones may be deployed in shared spaces to facilitate communication, including:
- Health Center (for emergency and staff use)
- Pool area (for safety and emergency response)
- Elevators (as required by regulations)
4. High Traffic Areas
Departments or locations with significant foot traffic may qualify for a physical phone to improve communication and operational efficiency. Examples include:
- Security Office
- Reception areas
- Service desks
- Support centers
5. Safety & Emergency Areas
To enhance emergency response and ensure quick access to assistance, physical phones will be placed in designated safety-critical locations, including:
- Science Labs (for immediate emergency response)
- Swimming Pool Area (for lifeguards and emergency situations)
- Other high-risk operational zones
6. PCI Compliance – Credit Card Processing
Any department or location that processes credit card transactions and must comply with PCI DSS (Payment Card Industry Data Security Standard) may qualify for a physical phone if:
- It is required for secure, PCI-compliant payment processing
- It is used in an area handling sensitive cardholder data where VoIP softphones do not meet compliance standards
- It is located in cashier or payment processing areas where card transactions occur
Approval Process
Requests for a physical phone must be submitted for approval to the IT Services Department, providing justification based on the above criteria.