RingCentral Campus Phone System Transition
Overview
BYUH is replacing its outdated phone system starting Spring 2025 with a new cloud-based system called RingCentral to better meet the needs of today’s flexible working environment. This transition will impact anyone currently using a BYUH-provided phone number.
Key Features
- Cloud-Based:
- Enables flexibility and accessibility from anywhere.
- Supports "soft-phone" capabilities for making and receiving calls using an easy-to-use application.
- Enhanced Communication Features:
- Texting capabilities with your BYUH number.
- Improved functionality for call centers.
- Multi-Platform Compatibility:
- Supports Windows, macOS, Linux, iOS, Android, and web browsers.
- Allows users to make and receive calls and text messages across various devices.
Frequently Asked Questions
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Toggle ItemWhere can I download RingCentral?
You can download RingCentral for your desktop or laptop computer from their official website. You can also download it on your iOS or Android phone.
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Toggle ItemIs RingCentral available on mobile devices?
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Toggle ItemCan I access RingCentral off campus?
Yes, RingCentral can be accessed anywhere you have an internet connection.
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Toggle ItemAre there any online training modules?
Yes, there is an online course called RingEx Live Training available on RingCentral's official website. You may also refer to the videos below.
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Toggle ItemCan I send text messages with RingCentral?
Yes, all 675 numbers will have the ability to SMS text. Group texts can be created with up to 10 users. Your RingCentral line can text any phone number (not just BYUH numbers).
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Toggle ItemIs there any hardware for RingCentral?
Our primary focus is soft phones first, but there are some instances where we will place physical handsets. In these cases, we use Poly phones, primarily the VXX250.
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Toggle ItemHow long are call logs kept?
Calls are kept on the call log for 1 year.
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Toggle ItemHow can I search through my contacts/directory?
Name search will work both in the BYUH global directory as well as personal contact lists. When you search for someone, their name and phone number come through.
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Toggle ItemCan I forward calls to my personal phone number?
If you download the RingCentral app on your phone, you can have calls ring through the app or you can forward your calls to your personal number so they will ring like any other call.
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Toggle ItemWhat is RingCentral's sound quality like?
Sound quality is based on a number of factors (like your network connection and device), but for the most part, it is very clear and reliable.
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Toggle ItemCan I still dial 5-XXXX extensions?
Yes, you can dial 5-XXXX extensions.
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Toggle ItemCan I keep my Cisco IP phone?
Yes, but we will transition to soft phones (RingCentral App). The Cisco phone will go away eventually.
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Toggle ItemHow do I change my "status"?
You can determine your status by changing it through the tool located under your profile picture in the RingCentral app.