BYU–Hawaii Campus Phone System Transition
BYUH Phone System Upgrade
BYUH is replacing its outdated phone system starting Spring 2025 with a new cloud-based solution to better meet the needs of today’s flexible working environment. This transition will impact anyone currently using a BYUH-provided phone number.
Key Features of the New System:
Cloud-Based Solution:
- Enables flexibility and accessibility from anywhere.
- Supports "soft-phone" capabilities for making and receiving calls using an easy-to-use application.
Enhanced Communication Features:
- Texting capabilities with your BYUH number.
- Improved functionality for call centers.
Multi-Platform Compatibility:
- Supports Windows, macOS, Linux, iOS, Android, and web browsers.
- Allows users to make and receive calls and text messages across various devices.
Support and Coordination:
The Office of Information Technology is collaborating with department TSAs to manage timelines and provide necessary support and training.
Contact Information:
For any questions regarding this update, please reach out to your department technology support analyst (TSA). More information is provided in the quick links below.
Click on the link below to Download RingCentral.
Click on the link below for user training.
Can I access RingCentral off campus?
- Yes, RingCentral can be accessed anywhere you have an internet connection. You can download the RingCentral client on your desktop computer, your laptop, or your smartphone.
Can I send text messages with my phone?
- Yes, all 675 numbers will have the ability to SMS text. Group texts can be created with up to 10 users. Your RingCentral line can text any phone number (not just BYUH numbers).
How can I configure a phone that will be answered by multiple people?
- There are many configurations available for office/lab/secretary scenarios. Learn more about call handling by clicking the link below.
How long are call logs stored?
- Calls will start falling off the call log after 12 months.
How do I search through my contacts/directory?
- Name search will work both in the BYUH global directory as well as personal contact lists. When you search for someone, their name and phone number come through.
Can I forward my calls to my cellphone?
- If you download the RingCentral app on your phone, you can have calls ring through the app. You can also choose to forward your calls to your personal number so they will ring through your personal cell carrier.
Is there a RingCentral App for smartphones?
- Yes, you can download the iOS app or the Android app following the designated links below. Caller ID will show your work phone number if calling through the RingCentral app.
Is there any online training modules to teach employees to use the system?
- Yes, please reference the training resources located at the link below.
Does the cost per line change if we do/don't move over to soft phones?
- With the new Service Level Agreements (SLAs) that are in place, costs per phone/line/etc. are included in the annual agreement. Any significant change from that agreement will change the cost during the annual review.
What is the sound quality like with RingCentral?
- Sound quality is based on a number of factors (including your network connection and device), but for the most part, it has been very reliable.
Can I forward my soft phone calls to an old Cisco phone?
- Yes, it is possible if the Cisco phone has an assigned phone number.
Can I still dial 5-XXXX extensions instead of the entire phone number?
- Yes, you can dial 5-XXXX extensions.
Can I keep my Cisco IP phone?
- Yes, but we will transition to soft phones (RingCentral App). The Cisco phone will go away eventually.
Is there any hardware for this system?
- Our primary focus is soft phones first, but there are some instances where we will place physical handsets. In these cases, we use Poly phones, primarily the VXX250.
How do I change my "status"?
- You can determine your status by changing it through the tool located under your profile picture in the RingCentral application.